FAQ
1. Orders
- How do I place an order?
Simply select your items, add them to your cart, and then follow the payment steps. A confirmation email will be sent to you once the order is validated.
- Can I modify or cancel my order?
Changes or cancellations are possible within 2 hours of your purchase. After this time, the order is already being processed.
2. Delivery
- What are the delivery times?
Our delivery times vary between 3 and 7 business days depending on your location. All orders are shipped within 24 to 48 hours.
- Do you ship internationally?
For the moment, we only deliver to mainland France. International delivery is coming very soon!
- How can I track my order?
Once your order has been shipped, you will receive an email with a tracking link.
3. Payment
- What payment methods are accepted?
We accept payments by credit card (Visa, Mastercard, American Express), PayPal, Apple Pay and other secure methods displayed at the time of payment.
- Is the payment secure?
Yes, all transactions are protected by an SSL encryption system to guarantee the security of your data.
4. Returns & Refunds
- Can I return an item?
Yes, you have 14 days after receipt to return the item if you are not satisfied. Products must be unused and in their original packaging.
- When will I receive my refund?
Once the item has been returned and checked, the refund is issued within 7 working days via the original payment method.
5. Products
- Are your products tested on animals?
No, our products are 100% cruelty-free. We are committed to respectful and responsible beauty.
- Are the items suitable for all skin types?
Yes, our accessories are suitable for all skin types. If a product has any restrictions, this is clearly stated in its description.
6. Customer Service
- How can I contact you?
You can write to us at "fts.contact.info@gmail.com" or via our contact form. We will reply within 24 hours (excluding weekends and public holidays).
